
NASHVILLE, Tenn. – When you call 911 you hope you’re talking to someone who cares about what happens to you, but an exclusive NewsChannel 5 investigation uncovered a shocking 911 emergency where the exact opposite happened.
What makes this investigation especially shocking is what one call taker said about the woman he was supposed to be helping.
NewsChannel 5’s chief investigative reporter Phil Williams said 911 workers across the Midstate do a heroic job every day under incredibly stressful conditions, but when a Nashville woman faced a violent domestic situation back in February the system failed.
“I’m like looking out the window for him, and I don’t see him,” Sheila Jones recalled.
Her call for help began when an angry ex-boyfriend barged into her house.
Sheila’s first call was recorded at Metro Nashville’s 911 Center at 2:08 p.m.
Sheila to 911: “Get the police here now. My life is threatened. Please God. Please God. Please God. Get me police over now. He’s got a knife on me. My life threatened.”
“I felt danger, I felt threatened, and I felt fear. It was like I was seeing myself being dead that day,” Sheila recalled.
“And you wanted help?” Phil asked.
“I wanted help,” she answered.
For Sheila, hearing that call - obtained by NewsChannel 5 Investigates - resurrected the painful emotions of that day.
Sheila: “Get out of my house.”
911: “Is he a boyfriend?”
Sheila: “He’s ex. Get out of my house. He’s outside now. He just went outside.”
“You’re emotional, you’re desperate and you call for help. Then what happened?” asked Phil. Continue Reading »